FAQs

Modu-Loc has established a dedicated Response Team comprising members of our Leadership Team. The Response Team includes representatives who understand and are involved with legal, health and safety, operations, and communications. This Team is responsible for:

• Developing an overall communications and contingency plan, and updating the plan as COVID-19 continues to evolve;
• Maintaining a detailed contact list of essential employees, contractors, vendors, suppliers, service providers, and any other key contacts;
• Acting as a liaison with affiliated companies, employees, contractors, vendors, suppliers, service providers, customers, insurance providers, regulators, government and public health authorities;
• Determining the triggers for any action to be taken within our business in response to COVID-19, including:
  • who is authorized to make decisions and at what level in the business;
  • who is responsible for issuing communications, who will authorize the message to be communicated, and how such messages will be communicated; and
  • consideration of the extent to which our business can sustain disruptions to normal operations, including how staffing levels will be met, and the impact on employees, contractors, suppliers, service providers and customers.

With guidance from the Corporation des entrepreneurs généraux du Québec (CEGQ), and industry leaders, our Response Team has developed a detailed COVID-19 Response and Action plan to protect the safety and well-being of our stakeholders. This plan integrates the measures detailed below into a comprehensive COVID-19 policy that is observed by our entire organization.

Read about our plan and why we’re recognized as a COVID-19 Committed Supplier here.

For the time being, and in keeping with the recommendations of public health officials, we have implemented the following:

For All Employees:

• Work-from-home measures for all Modu-Loc employees who are able to work remotely
• A strict no-travel policy
• Cancellation of employee attendance for any previously scheduled events
• A moratorium on in-person meetings, with a focus on shifting to virtual methods using collaboration tools
• A requirement that any employee who exhibits symptoms of a respiratory illness must stay home
• More frequent sanitization of commonly touched surfaces at our depots, such as door handles, and hand sanitizer made available at main entrances
• Frequent communication regarding the importance of personal hygiene, cleanliness, and social distancing of at least 2 metres, with information sourced from reputable resources
• The provision of reusable masks, to be worn when performing tasks that require close contact of less than 2 metres and where required by our clients, for all employees

For Delivery and Install Crews

• Hand sanitizer and cleaning supplies made available for our delivery and install crews, and more frequent and rigorous cleaning of their trucks
• A limit of two crew members per truck, with set teams assigned to a dedicated truck to prevent cross-contamination
• Staggered start times and lunch breaks to minimize social interaction
• More frequent cleaning and sanitization of shared equipment such as forklifts

While we continue to serve our clients at our depots and on site, we are asking for your cooperation in helping us to “flatten the curve.” The following measures will require small adjustments to the way we conduct business, but are necessary to help protect our customers and employees:

• For the time being, all electronic paperwork will be completed on site by our Drivers, on behalf of the client. This will limit the amount of direct contact our customers have with our Drivers and their tablets.
• Wherever possible, we are asking customers to consider allowing us to drop off the fence instead of installing it, to limit the amount of time our crews spend on site
• Consider renting or purchasing our pickup panels in order to limit the number of subcontractors on your job site. Pickup panels may be delivered or picked up at one of our depots, and are designed to be easy to set up – so clients can install their temporary fence themselves, eliminating the need for our installers.
• If a full-service install is required, we ask for flexibility in the job scheduling so that peak hours can be avoided – particularly if the site experiences high traffic (e.g. a retail store).
• We are asking customers to practice social distancing when picking up or dropping off material at our depots. Employees have been instructed to avoid direct contact such as shaking hands. We appreciate your understanding as we forgo certain social norms in support of health and safety.
• Please refrain from visiting our depots in person if you are exhibiting any symptoms of respiratory illness, or if you believe you may have been in contact with someone who has COVID-19.
• Per the recommendations of public health officials, we encourage all of our clients to prioritize telephone or email communication over in-person visits to our depots. Unless you are picking up or dropping off materials, please contact us at:
  
  Telephone
  Toll-free: 1-800-522-8371
  Local numbers for our depot locations can be found on our website.
  
  E-mail
  Sales inquiries: sales@moduloc.ca
  Billing inquiries: billing@moduloc.ca
  Customer service inquiries: customerservice@moduloc.ca
  

We have the best fencing system in North America backed by a strong sense of pride in our service. Our product is a heavy duty fence that has been professionally engineered to meet safety standards and prevent site breaches. We use a heavier gauge wire mesh for our fence panels and our components are longer and made of a higher grade steel, resulting in a more durable, stable fencing system.

Our response time is within 24 hours or next business day for urgent orders, provided you have an account set up or are able to pre-pay. Particular attention is given to emergency orders.

We have several solutions for gates, all of which can be placed anywhere in the fence line. Gates can easily be operated by one person and may be installed to swing or slide open, depending on your preference. While our gates come with standard gate wheels, we also offer specialized all-terrain wheels to ensure a smooth movement over rough or uneven surfaces.

Our process is to count product upon delivery and obtain a customer signature on site as confirmation that you agree with our count. Any deficiencies are also noted at that time. Therefore, if panels or components are damaged or missing while leased to the customer, it is the customer’s responsibility and fees for replacement of the missing or damaged products may be assessed.

This is an excellent question to ask any Modu-Loc employee. The security of our fence can be enhanced using any of our security accessories. Some examples include using 8′ high fencing, security clamps or security rails. There are several other options depending on your unique situation, which can be discussed with your regional sales representative.

Currently, we service 16 locations in Canada and 3 locations in the United States. Find a location

Simply contact your local branch to obtain an account application form to set up an account. On your first order, we request that customers supply a credit card for the first month’s charges. You can continue to use your credit card or be invoiced for the next month’s rental or for new orders. For event customers we prefer pre-payment for the event via credit card.